Frequently asked questions

FAQ

How does the custom paint by numbers process work?

Simply upload your favorite photo on our website, choose your desired canvas size and any additional options, and we'll transform it into a personalized paint by numbers kit. We'll then ship the kit directly to your doorstep, complete with everything you need to create your artwork.

What types of photos yield the best results?

High-resolution images with clear subjects and good lighting work best. Photos with a simple background and strong contrast between the subject and surroundings will produce a more detailed and visually appealing painting.

What is included in the custom paint by numbers kit?

Each kit includes a premium pre-numbered canvas featuring your custom image, a set of acrylic paints matched to your design, a variety of brushes, and an instruction sheet to guide you through the painting process.

How long will it take to receive my custom kit?

Our team typically takes 1-2 business days to create your custom kit. Shipping time varies based on your location, but most customers receive their orders within 10-15 business days after placing an order.

Can I see a preview of the numbered canvas before it ships?

Yes, upon request, we can provide a digital preview of your numbered canvas. This allows you to see how your photo will translate into a paint by numbers design before we proceed with printing and shipping.

Do you offer different canvas sizes and framing options?

Absolutely! We offer a range of canvas sizes to suit your preferences. You can also choose between a rolled canvas or have it pre-stretched on a wooden frame, ready to hang once your masterpiece is complete.

What if I'm not satisfied with my custom kit?

Your satisfaction is our top priority. If you're not completely happy with your kit, please contact our customer service within 30 days of receiving your order. We'll work with you to address any concerns or provide a replacement if necessary.

How long does it take to complete the kit?

The time it takes to complete your painting depends on the number of colors you choose. We offer kits with 24, 32, and 48 colors. More colors provide higher resolution and finer details but also add complexity and time to the project.

  • 24 colors: Great for beginners; typically takes around 10-15 hours to complete.
  • 32 colors: Offers a balance between detail and difficulty; usually takes about 15-20 hours.
  • 48 colors: Provides the highest resolution; may take 20+ hours and is recommended for those seeking a more intricate painting experience.

Do you ship internationally, and what are the shipping costs?

Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. Shipping fees will be calculated at checkout after you enter your address. International customers are responsible for any customs fees or import taxes that may apply.

What if I make a mistake while painting?

Don't worry—mistakes happen! Our acrylic paints are opaque and can cover previous layers once dried. You can gently paint over the area with the correct color. Additionally, our customer service team is available to offer tips and guidance if you need assistance.

Can I get a digital copy of my custom paint by numbers design?

Yes, upon request, we can provide a digital version of your numbered design. This can be useful if you want a backup reference or prefer to view it on a digital device while painting.

What materials are used in your kits?

We use high-quality, artist-grade materials in all our kits. The canvas is made from durable cotton, the paints are non-toxic acrylics that provide vivid colors, and the brushes are designed for precision and ease of use.

Do you offer refunds or returns on custom kits?

Since each custom kit is made specifically for you, we cannot offer refunds once the kit has been produced. However, if there is an issue with your order—such as damage during shipping or a mistake on our part—please contact us within 30 days, and we'll make it right.